Shoot Trouble With Problem Steps Recorder

Often you will find that something is not working properly. Say some software installation may have gone awry, or cryptic bugs sowing up here and there, blue screens of death and so on. What do you do in those hard times. If you know the tools of the trade, you can go ahead and try to fix things yourself. But otherwise if you are in a fix, you need help. Now what if the support technician can be connected only via email? You can’t even chat with them at length to explain the situation or if you need any specific redressal of your issues.

What you can do under those circumstances is simple. Just follow the following steps. I will be using the Problem Steps Recorder, found in Windows 7 by default, so you don’t need to install any third party software for doing this.


Open Problem Steps Recorder by clicking the Start button Picture of the Start button, and then typing Record Problem Steps or psr. In the list of results, click Record Steps to reproduce a problem or psr.

  1. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later. It is resource friendly, so don’t worry about system load.
  2. When you wish to add any comment, click Add Comment box.
  3. Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click OK.
  4. Click Stop Record.
  5. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

To view the record of the steps you recorded, open the .zip file you just saved and extract it if you want, and then double-click the file. The document will open in your browser, that is Internet Explorer.

After recording and saving a .zip file, click the help down arrow Picture of help down arrow, and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.

To change the default Settings do the following,

  • Click the help down arrow Picture of help down arrow, and then click Settings.
  • You can change the following settings for Problem Steps Recorder:
    • Output Location. If you don’t want to be prompted to save a file after recording, click the Browse button to set a default output file name.
    • Enable screen capture. If you don’t want to capture the screen shots along with the click information, select No. This might be a consideration if you are taking screen shots of a program that contains personal information, such as bank statements, and you are sharing the screen shots with someone else.
      Number of recent screen captures to store. While the default is 25 screens, you can increase or decrease the number of screen shots. Problem Steps Recorder only records the default number of screen shots. For example, if you took 30 screen shots during a recording but only had 25 screen shots as the default, you would be missing the first five screen shots. In this case, you would want to increase the number of default screen shots.

In case you want a video tutorial, you can check this out.

For more info, check here.

By Sarthak Ganguly

A programming aficionado, Sarthak spends most of his time programming or computing. He has been programming since his sixth grade. Now he has two websites in his name and is busy writing two books. Apart from programming, he likes reading books, hanging out with friends, watching movies and planning wartime strategies.

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